I will be looking for alternatives going forward. It’s also concerning that Proton is surreptitiously snooping on accounts to arbitrarily flag and close them without warning.

It’s too bad proton has to rely on error-prone AI to do their work than an actual person with critical thinking skills to address a simple question. As of this writing I have not received a response. I requested in plain English clarity on exactly what ”abuse” allegedly occurred. That doesn’t give me any meaningful information as to what “abuse” allegedly occurred. The customer service agent gave me a vague answer that their anti abuse system automatically “flagged” the account. I was shocked to read this and naturally appealed it. All was good until one day proton mail decided to close my account for a suspected “privacy violation”. Proton mail seemed promising with their claim to being a “private, secure and encrypted email service” - a perfect match so I thought. I switched to proton mail from one of the larger email providers precisely to avoid snooping by those companies. Let me preface by saying that I had high hopes for proton mail initially.

Protonmail support